Chatbot – Privacy Policy
At Warehouse Robotics S.L. ("we", "us", "our") your privacy is a priority. This Privacy Policy outlines the types of information we may receive or collect from you, and our practices for the collection, use, maintenance, protection, and disclosure of such information.
Warehouse Robotics S.L. is a cutting-edge technology company based in Barcelona, Spain. We are recognized for developing advanced complex systems such as the Chatbot service, enabling businesses to enhance their customer service and engagement platform.
Our superior Chatbot system integrates seamlessly with businesses' Customer Relationship Management (CRM) tools. This allows different sorts of businesses to provide their clients with an efficient platform for chat-based shopping and booking management.
Our Chatbots communicate across various platforms like Whatsapp, Facebook Messenger, Instagram, or through a direct Chat plugin installed on a business’s website. The robust AI behind our Chatbots synthesizes brand-related information, formulated responses, and communicates effectively with a business's clientele. Our success depends on our commitment to integrating AI into business operations to deliver a superior, user-friendly experience that delivers practical benefits to our clients and their customers.
Data We Collect and How We Use it
When you send a message to one of our business clients via platforms such as Whatsapp, Facebook Messenger, Instagram, or our Chat plugin on the respective business website, that message is stored in our database and processed by the related chatbot instance.
The chatbot collects and uses your provided information, which could include texts, sounds, links, and images, to generate an appropriate response. This response is likewise saved in our database and then sent back to you.
The data we collect helps us operate, maintain and enhance the services provided by the chatbot. Please note that we do not generate or use customer advertising IDs or engage in any form of tracking, besides what is necessary to facilitate your interaction with our chatbot.
(Not-)Sharing Your Information
To generate an accurate response, the chatbot might send the content of your messages to large language model inference service providers. We assure you that these service providers likewise do not track users or use their data for any form of customer profiling or advertisement.
Retention of Your Information
We retain the data in our databases for 45 days after which it is permanently deleted.
This Privacy Policy applies only to our Chatbot services and does not extend to any website or platform it is linked to or integrated with.
Changes to This Policy
We will post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the home page. You can check our website periodically for notices of any changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please feel free to contact us at dpo@wrobo.io.